Refund & Cancellation Policy

Subject to the conditions below, there are two options when canceling reservation:

    1. Receive an eVoucher to apply as payment toward future trip purchases
    2. Refund to the original form of payment.

Paid Reservations

The cancellation policy for paid reservations is based on the type of service purchased. Services are grouped into different categories: Medical Appointments, Consultations, & Education Courses.


Refunds: Full refund if canceled within 72 hours of purchase. Non-refundable 72 hours or more after booking.

eVouchers Available: Full value, no fees within 24 hours of purchase. If canceled 24 or more hours after booking and prior to departure, 25% cancellation fee charged (75% credit on a non-refundable eVoucher available).

“No Show” Policy: If not canceled before the scheduled service, the service is forfeited and no funds can be applied refunded. 

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