Refund & Cancellation Policy
Subject to the conditions below, there are two options when canceling reservation:
- Receive an eVoucher to apply as payment toward future trip purchases
- Refund to the original form of payment.
The cancellation policy for paid reservations is based on the type of service purchased. Services are grouped into different categories: Medical Appointments, Consultations, & Education Courses.
Refunds: Full refund if canceled within 72 hours of purchase. Non-refundable 72 hours or more after booking.
eVouchers Available: Full value, no fees within 24 hours of purchase. If canceled 24 or more hours after booking and prior to departure, 25% cancellation fee charged (75% credit on a non-refundable eVoucher available).
“No Show” Policy: If not canceled before the scheduled service, the service is forfeited and no funds can be applied refunded.